It took me three weeks to get a new DSL modem from Verizon. When UPS finally delivered what Verizon ordered for me on April 3, I received two packages! I assumed (which is a bad thing to do) that they shipped me a duplicate modem. I only opened one package and had it connected to my eMac computer with the help of a Verizon technical support person on the telephone.
Last Tuesday, I called Verizon in order to get a return postage slip to put on the other box. The person in Billing told me that the other package that I didn't open has a different modem, a Westell Model 327W that is a wireless network modem. I was suprised. Both packages were identical. I had no idea. She suggested that I have someone in the Tech Support office help me install it onto my computer when I have the time.
I just did that this afternoon and talked with a Tech Support Person. This modem is working great. Now, I have to pack up the other modem, a Westell 6100, and send that back to Verizon.
Right now, the modem is one and no problems. So far, so good.
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