Last month I flew down for my niece's wedding in Washington, DC.
When I finally got my suitcase back at the baggage claim area at BWI, a
big long slash was across the outer pocket of my suitcase.
Fortunately, I didn't have anything in that part of the suitcase.
A man in the baggage claim office taped it back together while I filed
my complaint.
When I told him that I live in Boston, he told me to fill out a form
when I get back to Logan Airport. He promptly took the form I had
just filled out and threw it in the trash. I took his name and
phone number, just in case of any problems.
As soon as I got back to Boston and got off the plane, I went over to
the ticket counter people and told them what happened in detail.
They told me I shouldn't have let the man at the BWI baggage claim tear
up the form I filled out because damage complaints are supposed to be
done in 24 hours of the incident. I told them that the man I
spoke to said to file it at Logan not at BWI. After speaking to
their supervisor, they let me file a complaint and instructed me that I
had ten days to give them my damaged suitcase so that they send it away
to be repaired.
Last week, a rep from Air Tran called me and told me the news that my
old suitcase was damaged beyond repair. Then she told me that
they were sending a new suitcase which is similar to my old one.
I just got the new one tonight and it looks great! Even better
than the old one.
Thanks Air Tran! :-)
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